Date: _______________
Q.1 Name: ______________________________________
Q.2 Occupation: ______________________________________
Q.3 Age: (in Years) ______________________________________
Q.4 Gender o Male o Female
Q.5 Where do you live in Quetta?
o Suburbs areas o City areas o Cantonment areas
o Rural areas
Q.6 For how long are you using cellular mobile phone services (in years)?
o Less than One o One o Two
o Three o More than Three
Q.7 Which Cellular Network Service did you begin to use first time?
o InstaPhone o Paktel o Mobilink
o Ufone o Telenor o Al-Warid
Q.8 Which of the following Cellular Network connections do you have?
(You may choose more than one options)
� InstaPhone � Mobilink � Ufone
� Telenor � Al-Warid � Paktel
Q.9 Which connection are you currently using?
o InstaPhone o Mobilink o Ufone
o Telenor o Al-Warid o Paktel
Q.10 Have you purchased your current Cellular Network connection because your relatives bear this?
o Yes o No
Q.11 (a) To which Cellular Network do you often make calls?
o Similar Cellular Network
o Other than similar Cellular Network
o Both
Q.11 (b) If your answer to the Question 11 (a) is “Both”, then how often on both Cellular Networks. (Other wise leave it blank)?
Less often More often Most often
Similar Network � � �
Other Network � � �
Q.12 Have you ever been attracted by customized packages, introduced by other Cellular Networks, to purchase new connection?
o Yes o No
Q.13 For what purposes do you make use of Cellular Network services?
(You may choose more than one options)
� Business purpose � General Purpose � Entertainment purpose
Q.14 (a) Are you satisfied with the services of Cellular Network connection you are currently using?
o Yes o No
Q.14 (b) If No, Why? (If your answer to the Question 14 (a) is yes, leave it blank)
(You may choose more than one options)
� Instant Connectivity Problem � Cheap Voice Quality
� Accessibility Problem � High Rates
Q.15 Which services in a Cellular Network make you more satisfied? (Rank you preferences priority wise.)
1) Instant Connectivity 2) Voice Quality 3) Accessibility
4) Internet Connection 5) Low Call Rates 6) Low SMS Rates
i: _________________________
ii: _________________________
iii: _________________________
iv: _________________________
v: _________________________
vi: _________________________
Q.16 Do you change your Cellular Network connection when the other service provider offers low call rates?
o Yes o No
Q.17 What, in your opinion, should be the least Cellular Network Services Standards?
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
