· SIM based connections bear many advantages. e.g. these are easily available not only from respective offices but also from the ordinary shops in the market; it may store almost 250 contact numbers in it; it is easily installable to other cell device, any time whenever user wants, and many more…
· People are not attracted when service providers introduce new packages because of the
(a) package activation charges. For instance, when user activates UCircle package of Ufone, it deducts 50 rupees from the account which of course discourages a user from package activation and
(b) Some cellular service providers offer too many packages due to which mobile users are puzzled and do not tend to activate packages. In this regard service providers should adopt the policy of simplicity of packages like Ufone
· Cellular networks should avoid deducting the hidden charges as like Al-Warid. Al-Warid cellular service provider does not deduct hidden charges but shows its open rates including all the taxes. While other service providers deduct hidden chargers even on account recharge. This seems to be very annoying to the mobile users.
· Mobilink should improve its communication servers. Research study indicates that Mobilink server becomes down particularly on Eid-Days. Users most often face Instant Connectivity problems. Some users of Mobilink are also complaining for high rates. Though users do not prefer to change their current cellular services but low call rates produce attraction for attracting new customers.
· Ufone cellular service provider should improve its voice quality and accessibility problems particularly in the rural areas. Most of the Ufone mobile users are complaining for signal problems even in the city areas that caused disturbance in the voice quality. If problem remains the same, people may choose for other cellular networks.
· Telenor should improve their SMS services particularly on Eid-days. Mobile users receive SMSs more than one time which annoy them very much.
· Cellular networks should avoid deducting the hidden charges as like Al-Warid. Al-Warid cellular service provider does not deduct hidden charges but shows its open rates including all the taxes. While other service providers deduct hidden chargers even on account recharge. This seems to be very annoying to the mobile users.
· Mobilink should improve its communication servers. Research study indicates that Mobilink server becomes down particularly on Eid-Days. Users most often face Instant Connectivity problems. Some users of Mobilink are also complaining for high rates. Though users do not prefer to change their current cellular services but low call rates produce attraction for attracting new customers.
· Ufone cellular service provider should improve its voice quality and accessibility problems particularly in the rural areas. Most of the Ufone mobile users are complaining for signal problems even in the city areas that caused disturbance in the voice quality. If problem remains the same, people may choose for other cellular networks.
· Telenor should improve their SMS services particularly on Eid-days. Mobile users receive SMSs more than one time which annoy them very much.
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